Wednesday, November 11, 2009

CVS...caught ya!

What more do we need to hear of these chains to understand that the system just isn't working. This week CVS Caremark lost bigtime with a $875,000.00 settlement to NY State for selling expired products-eggs, OTC (over the counter) drugs, etc. This isn't the first time, they were found guilty of this exact negligence back in 2003, but I suppose they needed a heftier fine to have it hit home. But that was small potatoes, the stock plunged in the last few days by 20% with a billion dollar single day loss.

So let's just take a moment and think about this. If the chain had simply hired a few more people --Walblues too has cut it's staff-- well, hmm, conceivably, some of those employees could have checked the stock, helped customers, actually improved the bottom line. But as things go, they are now forced to pay what they might have paid with improved customer service... and too late, you can't take back the tainted public relations.

Let's keep vigil on these chains, call Andrew Cuomo in NY or our own state's attorney general whenever we get a whiff of rotten eggs or tylenol melting in it's container or lumpy baby formula. But still, it's not as though they're in the health care business.

No comments:

Post a Comment